Cancellation and Refund Policy

We want you to know exactly where you stand before you pay. This policy explains when a cancellation or refund is available for a PrepPilot purchase.

All sales are final

Because PrepPilot is a digital product, once a payment is successfully completed it cannot be cancelled, and the order is not eligible for a refund — except in the one case described below.

Our one guarantee

PrepPilot's full web app — including the full question bank — is launching on 1 September 2026. If it is not live and fully accessible to you by that date, you are entitled to a full refund of the amount you paid.

How to request this refund

Write to support@example.com from the email address you used to purchase, or WhatsApp/call +91 92661 44170 (calls answered 5pm–10pm), including your payment ID or order details, any time after 1 September 2026 has passed without access being made available. We will confirm your eligibility and process approved refunds to your original payment method within 5–7 business days.

What this guarantee does not cover

The following are not eligible for a refund:

• Change of mind after purchase
• Dissatisfaction with your test score or exam outcome
• Not using, or only partially using, the question bank once it is available
• Issues caused by your own device, browser, or internet connection
• Any request made after access has already been provided by 1 September 2026

Contact us

Questions about this policy or an existing order? Write to support@example.com, or WhatsApp/call +91 92661 44170 (calls answered 5pm–10pm).